Sunday, October 05, 2003


Star Telegram | 10/05/2003 | Microsoft looks to turn over new leaf  

Star Telegram | 10/05/2003 | Microsoft looks to turn over new leaf: "Posted on Sun, Oct. 05, 2003

Microsoft looks to turn over new leaf
By Jonathan Krim
The Washington Post


For millions of consumers at home and at work, using a computer means using Microsoft.
Its Windows operating system powers more than 90 percent of the world's personal computers. Its programs for Internet surfing, word processing and spreadsheet calculations barely have competition. It is aggressively pushing into online gaming, entertainment and corporate systems.
So why is Chief Executive Steve Ballmer demanding that his troops rethink everything?"

This is an interesting op-ed piece on the 'new Microsoft attitude'. Whether or not Ballmer is successful is still up in the air, but I will admit to having seen a shift in their customer support attitudes. The 'usual' now is that they will tear away at your problems like a puppy with a new bone. It may take them a while, and all problems may not be solvable, but they seem willing to do whatever it takes to fix things. That, in itself, is close to a miracle.

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