Sunday, October 12, 2003
The new trend in offshore outsourcing | CNET News.com
The new trend in offshore outsourcing | CNET News.com: "The new trend in offshore outsourcing
From Knowledge@Wharton
Special to CNET News.com October 11, 2003 6:00 AM PT
The concept of business process outsourcing typically conjures up images of inexpensively hired college graduates dialing away at call centers in India, Singapore or the Philippines.
It suggests software engineers rewriting arcane code in a technology park office in Bangalore, Beijing or some other place in the developing world for a fraction of the salary that their U.S. counterparts might earn for similar work.
That picture is now changing, as providers of business process outsourcing (BPO) services move beyond call centers and routine data-crunching tasks toward higher-end services. Among this emerging group of BPO firms is Evalueserve, which has its headquarters in Bermuda and keeps its main operational center in Gurgaon, some 10 miles outside New Delhi, India's capital. It also has a U.S. subsidiary based in New York and a marketing office in Austria to cover the European market. "
Okay, what does this mean? This means that not only are our blue collar workers in severe jeopardy, but the top percetage white collar people, as well. The fact that the clients "include a dozen Fortune 55 companies and 7 global consulting firms" should tell you that the problem has gotten so big that it's going to involve Congress. That's a whole new level of confusion.
From Knowledge@Wharton
Special to CNET News.com October 11, 2003 6:00 AM PT
The concept of business process outsourcing typically conjures up images of inexpensively hired college graduates dialing away at call centers in India, Singapore or the Philippines.
It suggests software engineers rewriting arcane code in a technology park office in Bangalore, Beijing or some other place in the developing world for a fraction of the salary that their U.S. counterparts might earn for similar work.
That picture is now changing, as providers of business process outsourcing (BPO) services move beyond call centers and routine data-crunching tasks toward higher-end services. Among this emerging group of BPO firms is Evalueserve, which has its headquarters in Bermuda and keeps its main operational center in Gurgaon, some 10 miles outside New Delhi, India's capital. It also has a U.S. subsidiary based in New York and a marketing office in Austria to cover the European market. "
Okay, what does this mean? This means that not only are our blue collar workers in severe jeopardy, but the top percetage white collar people, as well. The fact that the clients "include a dozen Fortune 55 companies and 7 global consulting firms" should tell you that the problem has gotten so big that it's going to involve Congress. That's a whole new level of confusion.
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