Thursday, October 09, 2003


Intuit to TurboTax users: We're sorry | CNET News.com  

Intuit to TurboTax users: We're sorry | CNET News.com: "Intuit to TurboTax users: We're sorry
Last modified: October 8, 2003, 5:11 PM PDT
By David Becker
Staff Writer, CNET News.com

Financial software and services company Intuit has apologized for its recent experiments with antipiracy technology and is vowing not to repeat the experience.

In an open letter to customers, set to run as an ad Thursday in several major publications, the software maker acknowledges that its decision to add product activation last year to its TurboTax tax preparation software went awry. "

Let's hope that other software publishers take note. Product activation may be effective in combatting piracy, but it costs customers in the short run and in the long run, the pirates will always find a way around it.

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