Thursday, September 04, 2003


Details emerge in AOL-MSN outage | CNET News.com  

Details emerge in AOL-MSN outage | CNET News.com: "Details emerge in AOL-MSN outage

By Jim Hu
Staff Writer, CNET News.com
September 3, 2003, 7:35 PM PT

AOL Time Warner on Wednesday said full service had been temporarily restored for Road Runner and America Online subscribers locked out of Microsoft Web sites, as more details emerged about a glitch that inconvenienced millions of Web surfers for nearly two days.
'In the interest of our mutual consumers, AOL has stepped forward and proactively restored network connectivity strictly on a short-term interim basis,' AOL spokesman Nicholas Graham said. 'We will continue to work with Microsoft and other providers toward a long-term solution.'
Connectivity issues between MSN and AOL surfaced Tuesday when some Road Runner users complained they could not access a number of Microsoft sites, such as Hotmail and MSN. A Road Runner representative said at that time the outage occurred when its technicians were updating routing tables and as Microsoft was doing routine maintenance. By Wednesday AOL confirmed that some of its members could not access MSN sites and that the problems were related. "

I'm not sure that the term 'glitch' quite describes the situation. It sounds more like 'minor skirmish in an ongoing war'.

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